At R8SIX, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data, including data related to SMS communications, when you use our services.
1. Information We Collect
When you use R8SIX, we may collect the following types of information:
Personal Information – Name, email, phone number, company name, and payment details.
Usage Data – Interactions with our CRM, power dialer, and automation tools.
Lead Data – Contacts and leads you upload or generate through our platform.
Call, Email & Text Data – Logs of calls, SMS/MMS, emails, and recordings, including opt-in/opt-out status and timestamps for compliance tracking.
2. How We Use Your Information
We use your information to:
Provide and improve our CRM, power dialer, and automation services.
Process payments and manage your account.
Send service updates, support notifications, and marketing messages—including SMS and email (only with consent).
Analyze platform usage to improve performance.
Maintain compliance with legal, carrier, and industry standards (including A2P 10DLC and TCPA).
3. SMS Communication and Consent
By providing your phone number, you consent to receive SMS messages from R8SIX or its clients (if you are a lead in their CRM). Message frequency may vary.
Message & data rates may apply.
You can opt out at any time by replying STOP to any message.
You are responsible for securing proper consent from your own contacts before sending SMS or placing calls through our platform.
4. How We Protect Your Data
We use encryption, secure servers, and access controls to safeguard your data. While we take all reasonable steps, no system is 100% secure. Always use strong passwords and protect your login.
5. Sharing Your Information
We do not sell or rent your personal data. We may share data with:
Trusted third parties (payment processors, hosting, analytics) to operate our services.
Law enforcement or regulators if required by law.
Other authorized users in your organization (e.g., team leaders tracking agent activity).
6. Lead Data & Compliance
You're responsible for ensuring your leads are sourced legally and comply with TCPA, FCC, and A2P 10DLC regulations.
R8SIX does not verify lead compliance and is not liable for violations arising from user-submitted data.
7. Cookies & Tracking
We use cookies and tracking tools to:
Enhance your experience
Measure website traffic
Deliver relevant content
You can manage cookies in your browser settings.
8. Data Retention & Deletion
We retain data while your account is active. This includes:
Call/SMS/email logs and recordings (for quality and compliance)
Lead and usage data
You can request deletion by emailing [email protected]. Some data may be retained for legal or regulatory reasons.
9. Third-Party Links & Integrations
R8SIX integrates with services like Facebook and Google. Their privacy policies apply separately. Review those before using linked features.
10. Updates to This Policy
We may update this policy. If changes are significant, we’ll notify users via email or platform notice. Continued use of R8SIX after updates means you accept the new terms.
